Aug – Nov 2025
Secretary, Maternity & Children's Hospital
Geneva University Hospitals · Temporary mission
- Secretariat support across Maternity, Paediatrics and the Children's Hospital; calendars, meetings, room bookings and minutes.
Hello, and welcome to my digital CV.
Carolina Sarfatis
Executive Assistant · Client Relations
Ten years of careful, precise support for leaders in Geneva's most demanding institutions.
Open for new opportunities
Previously at
CERN·Geneva University Hospitals·KPMG
- Experience
- 10+ yearsExecutive & admin support
- Languages
- French · EnglishNative, plus advanced Italian
- Tools
- Office & AIMicrosoft 365 · IBM AI certified
- Location
- Herzliya, Israel
About me
Organised, attentive, always reliable.
I support busy people so they can focus on their real work. I manage calendars, take minutes, prepare documents, and handle travel, visas and billing, always discreetly and on time.
I also bring solid experience in client relations and customer support, from reception desks to international service teams.
I trained in Switzerland with a three-year business apprenticeship at KPMG and Geneva University Hospitals, and then supported teams at CERN, among them the President of the CERN Council. Earlier in my career, I took on my first leadership role as a customer service team leader, coaching and supporting my team.
I would now love to bring my experience to a new assistant role. I follow the news daily, especially in technology, and I make learning part of my everyday work. I enjoy discovering new tools, AI included, and I adapt with ease to teams that work with or without them.
Experience
Where I've made a difference.
Feb – Aug 2025
Administrative Assistant, CMS Secretariat
CERN · European Organization for Nuclear Research
- General secretariat support for the CMS Experiment, including database updates.
- Managed registrations, contract changes and extensions.
- Organised official travel and processed reimbursements under CERN rules.
- Prepared invitation letters and visa applications for international personnel.
- Supported the secretariat with supplies, keys, room bookings and office allocation.
- Helped organise and run events such as CMS Weeks and workshops.
- Managed CMS merchandise sales and the cash desk.
Jan – Jul 2023
Administrative Assistant, Council Secretariat
CERN · European Organization for Nuclear Research
- Organised sessions of the Council, its subsidiary bodies and committees.
- Provided administrative support to the President of the Council and to committee chairs and members.
- Coordinated, prepared and distributed committee documents.
- Managed session logistics: catering, audiovisual and technical services, interpreters and room bookings.
- Handled last-minute issues with quick, practical solutions; kept the Council web page up to date; ordered supplies and managed archives.
✦ Direct support to the President of the CERN Council
Aug 2019 – Jul 2022
Business Apprentice, CFC (3-year programme)
KPMG SA, then Geneva University Hospitals
Year 1 · KPMG SAAudit & advisory · 2019 – 2020
Drafted engagement letters, audit opinions and cover letters; handled bank confirmations, invoicing and quarterly closings.
Arranged corporate travel in Switzerland and abroad, managed office supplies and equipment, handled the mail and organised client and staff events.
Years 2–3 · Geneva University HospitalsMaxillofacial Surgery · Family Planning · 2020 – 2022
Maxillofacial Surgery: ran the Professor's secretariat and diary, on-call schedules for 9 doctors, reports and discharge letters.
Family Planning: welcomed and guided patients with care, took the weekly team minutes and managed the diaries of 8 counsellors.
Dec 2016 – Jan 2018
Customer Service Team Leader
T&Z Boss Managements · Ramat Gan, Israel
- Led a team of eight customer support agents.
- Linked agents and management; built staff schedules.
- Coached and trained the team; handled VIP and live-chat support.
- Resolved customer complaints and escalations.
- Planned and ran promotional and loyalty campaigns: bonus offers, discount weekends and prize draws.
Jun – Dec 2016
Customer Support Representative
TRITON Online Services · Herzliya, Israel
- Phone, live chat, email and SMS support.
- Handled account verification and logged technical support tickets.
- Introduced new products to customers.
- Supported international customers in several languages, keeping every exchange friendly and clear.
Other roles & eventsSecretariat missions, reception, hospitality and events, 2012 – 2025
Secretary, Blood Transfusion Centre · Geneva University Hospitals · Temporary mission
Ran the secretariat of the Blood Transfusion Centre and Blood Donation Service; Head Nurse's calendar and nursing shift schedules.
Equine Care & Holistic Facilitator · Horse Spirit Healing, Costa Rica
Daily horse care; led mindfulness and meditation circles with guests.
Administrative Assistant · JNC Avocats law firm · Temporary mission
Partners' diaries, client reception, correspondence and files; billing, accounting and daily operations.
Volunteer, Skyrian Horse Care · Mouries Farm, Skyros, Greece
Helped care for the Skyrian horses, a rare and protected Greek breed.
Event Hostess · Sotheby's, Watches and Wonders, Geneva Motor Show, Geneva Book Fair
Welcomed international guests; access control; discreet handling of clients and belongings.
Waitress & Service Agent · Casino du Lac, Geneva
Receptionist · Hauts d'Anières Clinic, Geneva
Booked patient appointments and prepared doctors' schedules; kept patient records; phones, mail and insurance reports for patient reimbursement.
Receptionist · La Barcarolle Hotel ★★★★, Nyon
Check-in and check-out for an international clientele; reservations; invoices and payments; breakfast and banquet service.
Sales Assistant · Ice-Watch Store, Geneva
What I bring
Six strengths, ready for your team.
Calendar & executive support
Senior diaries, meetings and schedules, with no clashes.
Minutes & documents
Clear minutes, reports and committee papers, on time.
Meetings & events
Council sessions, working groups and client events.
Travel & visas
Invitation letters, visa files and expense claims.
Billing & records
Invoicing, closings and tidy databases.
People & communication
Warm, professional contact by email, chat and phone.
- Clear, precise writing
- Microsoft 365
- Discreet with confidential information
- Self-organised
A little more about me
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Education & languages
Swiss-trained, multilingual.
Education
CFC – Swiss Federal Brevet in Business Administration
3-year vocational business degree
High School Diploma
Penn Foster High School
Languages
FrenchNative
EnglishNative
ItalianAdvanced
GreekIntermediate
HebrewBeginner
SpanishBeginner
Tools
- Word
- Excel
- PowerPoint
- Outlook
- Canva
- Social media
- No-code AI agents
- Workflow automation
- Prompt design
Professional certificates
AI Skills for Everyday Productivity
IBM SkillsBuild · digital badge on Credly
Artificial Intelligence Fundamentals
IBM SkillsBuild · digital badge on Credly
Hebrew · Ulpan Adults 1
Rosen School of Hebrew · 30 hours
Workplace Health & Safety
Fair 4 Security SA · applied in a health centre
Advanced English Course
Oxford School of English, Conegliano
Volunteering
- Logistics support for the Lone Soldiers Association, Jerusalem
- Social media for the Ethiopian National Project, Jerusalem
- Horse care and mindfulness at Horse Spirit Healing, Costa Rica
- Skyrian horse care at Mouries Farm, Skyros, Greece
Beyond work
Certified Yoga Teacher, 200 hours
May 2023 · Sacred Paths Yoga Teacher Training · Yoga Alliance
Certified Art Therapy Practitioner
April 2023 · Paris · Equilibre Formation
Lithotherapy Certificate
2021 · Geneva · The healing properties of stones · Alida Noordegraaf, gemmologist
Reiki Practitioner Certificate
October 2019 · Initiated by Caroline Gallo, Reiki Master
- Dance, ballet and yoga
- Horses, nature and volunteer care at local farms
- Reading and learning new languages
AI in my work
AI drafts. I decide.
I use AI as a helpful colleague: it drafts, sorts and summarises, and I bring the judgment, the care and the human touch.
I built this website and my own AI assistants with AI tools.
Certified
Artificial Intelligence Fundamentals
How AI works, machine learning, language processing, generative AI and responsible use.
In practice
How I work with AI
- Designing AI agents and automated workflows
- Writing and refining prompts for reliable results
- Data analysis, reporting and dashboards
Hands-on
This website
I built this digital CV by directing Claude, an AI assistant: choosing the design, writing the content and reviewing every detail.
Curious by nature.
Responsible use
Confidentiality comes first
My IBM course covered AI ethics: privacy, fairness and being open about when AI is used. In practice:
- I never put confidential or personal information into an AI tool without my employer's approval.
- I follow each company's own rules on AI, and I work just as well without it.
- I check everything AI writes before it goes out. The final word is always mine.
Contact
Let's work together.
I'd love to hear about your team and how I can help.